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Park Plaza Hotels & Resorts rated No.1 in guest satisfaction

Park Plaza Hotels & Resorts, part of the Carlson Hotels Worldwide, ranked number one in customer satisfaction for the Midscale Hotels with Food and Beverage Segment in the annual Market Metrix Hospitality Index (MMHI) survey.

The 2006 Hospitality Index released by MMHI is based on 140,000 consumer interviews conducted from January through December 2006. Park Plaza topped 11 other hotel brands in the category to earn the best customer satisfaction ranking.

There are currently 44 Park Plaza hotels and resorts around the world in 14 countries.

There are currently 44 Park Plaza hotels and resorts around the world in 14 countries. In 2006, Park Plaza opened the Park Plaza Sylverton Mussoorie in India, its new addition in Asia. Apart from this,two new hotels joined the Park Plaza brand in January: the new 45-room Park Plaza Jodhpur in India and the 394-room Park Plaza Beijing Science Park in China.

The hotel in Jodhpur is a state-of-the-art business hotel located in the heart of the city and the hotel in China is owned by a Beijing-based company, and is located near world-famous sites such as The Great Wall of China and the Summer Palace.

The contemporary Park Plaza Beijing Wangfujing opened in December 2005 and is centrally located near the Forbidden City and Tiananmen Square.

The survey evaluated among other things:

  • Room cleanliness

  • Bathroom cleanliness

  • Proper functioning of lights, TV, etc

  • Comfortable bed & furniture

  • Proper room lighting

  • Value for price

  • Friendliness of front desk staff

  • Efficient check-in

  • Employees "can-do" attitude

  • Employees' knowledge of hotel and facilities

  • Friendliness of reservation agent

  • Accuracy of reservation information at check-in

  • Hotel telephones are answered quickly

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